Available for AWS Support / SRE roles

Nitin
Pawar

SRE & Cloud Support Engineer

2.4+ years building reliable, observable systems. Skilled in AWS cloud infrastructure, Linux operations, production monitoring, and incident management at scale.

Get in Touch View Experience

2.4+

Years experience

24×7

Production support

AWS

Cloud platform

MCA

81% — Pune Univ.

01 / About

Who I am

I'm a Site Reliability & Cloud Support Engineer with 2.4+ years of hands-on experience keeping production systems healthy and available. Currently at Firstcry.com, I manage AWS infrastructure, monitor application health, and resolve critical incidents around the clock.

My experience spans the full incident lifecycle — from alert triage and log analysis to stakeholder communication and post-incident reporting. I thrive in fast-paced 24×7 environments where uptime matters.

I'm actively seeking roles in AWS Support, Cloud Operations, or Technical Support Engineering where I can apply my monitoring, troubleshooting, and cloud management expertise.

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Location

Pimple Gurav, Pune, Maharashtra

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nitin.pp7515@gmail.com

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Phone

+91 8482817515

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Current Role

Technical Support Engineer I / SRE @ Firstcry.com

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Looking for

AWS Support · SRE · Cloud Operations · Technical Support

02 / Skills

Technical toolkit

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AWS Cloud

EC2 IAM CloudWatch ELB Beanstalk OpenSearch

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Monitoring & Observability

Grafana Prometheus Nagios Percona SmartBees CloudWatch

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Operating Systems

Linux Bash / Shell Windows Server Log Analysis

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Support & Incident Mgmt

Jira SmartBees SLA Management Incident Triage Escalation Root Cause Analysis

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Programming & Databases

Python (Basic) SQL (Basic) REST API Excel / VLOOKUP

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Process & Collaboration

Agile / SDLC Stakeholder Reports Cross-team Coordination 24×7 On-call

03 / Experience

Where I've worked

Firstcry.com

Jan 2025 – Present

Technical Support Engineer I / SRE · Pune

Monitor application, server, and database performance using Percona-Grafana, CloudWatch, Nagios, and SmartBees.
Provide production support through log analysis, issue investigation, and quick resolution to reduce downtime.
Maintain call, email alerts, alarms, and thresholds for CPU, memory, disk, DB, and application health.
Resolve API failures, ELB 5xx / Target 5xx errors, DB connectivity issues, and L1 infra incidents.
Manage AWS services including EC2, ELB, Beanstalk, and OpenSearch ensuring performance and availability.
Managed end-to-end incident lifecycle (ticketing, triage, prioritization, escalation, stakeholder communication) in a 24×7 production support model.
Work under Agile and SDLC processes for structured planning, reporting, and delivery.
Prepare and circulate weekly monitoring and performance reports to stakeholders.
Support multiple AWS accounts with consistent monitoring, alerting, and operational best practices.

AWS EC2 CloudWatch Grafana Nagios ELB OpenSearch Percona 24×7 Support

Scribido Campus Pvt Ltd

Feb 2023 – Mar 2024

Software Implementation & Technical Support Engineer · Pune

Provided Tier-1 technical support via phone, email, and web-based ticketing system, resolving incidents within defined SLA.
Implemented and configured software at client locations and supported Go-Live activities.
Involved in Functional, UI, Regression, and Sanity Testing for web and Android applications.
Gathered client requirements and coordinated with technical, business, and development teams to deliver effective solutions.
Managed Super Admin activities including user access control and role assignments.

Tier-1 Support SLA Testing Client Management Go-Live Support

05 / Contact

Let's connect

I'm actively looking for AWS Support, SRE, or Cloud Technical Support roles. If you're hiring or want to discuss an opportunity, feel free to reach out — I'd love to connect!

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nitin.pp7515@gmail.com

linkedin.com/in/nitin-pawar-0a33731ab

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GitHub

github.com/csnitinpawar

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